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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joel George

June 13, 2025

5  out of  5
rating by Joel George
"I've had nothing but great experience with the team at Randel Arnold State Farm, specifically with Matthew. He's been extremely responsive to my many request regarding a new policy with several changes due to uncertain purchase dates for my new vehicle. What's more the rates were by far the best out of all the compwtitive companies. The ability of a local insurance agent to find customized coverage for you, without breaking the bank is unmatched."
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sheila harris

May 29, 2025

5  out of  5
rating by sheila harris
"I have been with StateFarm over a decade. The staff is very friendly, caring ,experienced and knowledgeable .My last encounter was with Matthew. He was so patient and polite.He made sure I understood and was pleased with the service I chose . I have and will recommend family and friends to StateFarm Insurance.Matthew I give you an A+🥰"
We responded:
"Thank you Ms Sheila for your kind review. We are glad you are happy with your service from our agency - Randel & Staff"
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Ros Radley

May 2, 2025

5  out of  5
rating by Ros Radley
"Matthew was excellent and helpful in every way. He was very polite, knowledgeable and professional."
We responded:
"Ros - Thank you for your generous compliments and your five star review! We appreciate your business very much - Randel & Staff"
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Anthony Agravante

April 25, 2025

5  out of  5
rating by Anthony Agravante
"Matthew was so helpful and through getting my brother not only cheaper car insurance but also more coverage and got me a life policy as well! i will recommend all my friends to go to him. he is also very informative about the policy as well so you are well aware of what you ware signing up for!"
We responded:
"Mr. Agravante - We are so pleased that we were able to help you and your brother! We appreciate your business and your generous review! - Randel & Staff"
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Greg Fields

April 21, 2025

5  out of  5
rating by Greg Fields
"Extremely helpful, and knowledgeable. Definitely feel like they have our best interest in mind while doing business."
We responded:
"Mr. Fields, thank you for your generous review. We enjoy being your insurance agency! - Randel & Staff"
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Jacob Dyson

April 9, 2025

5  out of  5
rating by Jacob Dyson
"Everyone is always so helpful here! Thanks Tasha for answering all my questions and keeping me in check."
We responded:
"Thank you Mr. Dyson for your review. We appreciate your business and we're glad that you are our customer! Randel & Staff"
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Sandro A

April 7, 2025

5  out of  5
rating by Sandro A
"Tasha was super helpful and knowledgeable. She truly cares about helping you get the best out of your situation. She helped me find savings I didn’t even know were available to me. Highly recommend!"
We responded:
"Sandro, we are thankful for your five star review. Customer service is important to us, and we're glad we were able to help you to your satisfaction! Randel & Staff"
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Chad Cox

April 4, 2025

5  out of  5
rating by Chad Cox
"Matthew Shaw was super easy to work with and found me major savings on my auto insurance. Super pleased with him and State Farm."
We responded:
"Mr. Cox we are happy that you had a great experience with us. We look forward to being your insurance agency for years to come! Randel & Staff"
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haley fregia

April 4, 2025

5  out of  5
rating by haley fregia
"Matthew was sooo helpful and nice! Definitely recommend!"
We responded:
"Thank you Mrs. Fregia for your review! We are happy to have you as our customer! Randel & Staff"
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Renee Hooper

April 2, 2025

5  out of  5
rating by Renee Hooper
"Such a pleasure dealing with knowledgeable professionals people, I must add very please with the customer service is definitely an A+."
We responded:
"Thank you Ms Renee for your five-star review! We have enjoyed being your agency in the past and look forward to the future - Randel & Staff"
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joyce shaughnessy

April 2, 2025

5  out of  5
rating by joyce shaughnessy
"Matthew was very helpful. He was professional and courteous. He made everything easy."
We responded:
"Thank you Mrs. Shaughnessy for your review. We are pleased to hear that you enjoyed your interaction with our office - Randel & Staff"
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Chloe Davis

April 1, 2025

5  out of  5
rating by Chloe Davis
"Matthew has been my agent for years now! He is the best in the business"
We responded:
"Chloe, thank you for your Five Star review. We are so pleased that you are happy with our services. Randel & Staff"
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Lacey Zaruba

March 25, 2025

5  out of  5
rating by Lacey Zaruba
"Dava always goes above and beyond to help me through the process! Great team and insurance!"
We responded:
"Ms Lacey thank you for taking time out of your busy schedule to leave us a 5 star review. We have enjoyed working with your over the years and look forward to the future with you. Randel & Staff"
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Marchelle Hensley

March 24, 2025

5  out of  5
rating by Marchelle Hensley
"Matthew with State Farm was so professional. He was thorough and very informative. He was patient and provided me all the cost break downs to help me decide what option works best for me. With AI and technology on the rise customer service has taken a backseat. It was very refreshing to deal with a real person that could understand me and help me decide on an affordable insurance policy. Thanks Matthew #Top Notch Customer service #statefarmrocks"
We responded:
"We are pleased to receive your Five Star review Ms Hensley. Please know that we are here for you if you ever had any additional questions and/or concerns. Randel & Staff"
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kelee Brown

March 20, 2025

5  out of  5
rating by kelee Brown
"Best service that I know of and really helpful."
We responded:
"Thank you Ms Kelee for the five star review. We appreciate your feedback and look forward to being your insurance agency - Randel & Staff"
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Hannah Blanchard

March 7, 2025

5  out of  5
rating by Hannah Blanchard
"Just love Randel’s staff! Matthew was super helpful with my auto quote!"
We responded:
"That's great to hear Hannah. We're thrilled you are happy with our office! Randel & Staff"
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Rachel Stutz

March 7, 2025

5  out of  5
rating by Rachel Stutz
"Matthew is professional, polite, and thorough! He does a great job explaining coverage and answering all questions, and getting things taken care of quickly."
We responded:
"Thank you Ms Rachel for the Five Star review. We are proud to hear that Matthew satisfied your insurance needs. Randel & Staff"
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Linda Brackin

March 4, 2025

5  out of  5
rating by Linda Brackin
"Dava is always helpful and ready to answer all my questions."
We responded:
"Thank you Ms Linda for your kind words. We strive to be helpful and attentive to our customers! Thank you for your business, Randel & Staff"
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Sara Deshotels

March 4, 2025

5  out of  5
rating by Sara Deshotels
"WONDERFUL! I received a call from one of their agents Matthew and he was beyond helpful! He made the call very easy going! He went above and beyond to help break down explain the questions and the policy we were receiving! Glad to know we are in good hands!"
We responded:
"That's great news Sara! I'm glad you got satisfactory service from our office. We are always here to help! - Randel & Staff"
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Eddie Galaviz

March 3, 2025

5  out of  5
rating by Eddie Galaviz
"Tasha ia always attentive to her clients. She goes over and above what the client ask of her. Rand Arnold, please give her a triple raise by April."
We responded:
"Mr. Galaviz, thank you for the FIVE star review. We appreciate customer feed back. We are here for you whenever you may need us! -Randel & Staff"
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Kayleigh Thomas

February 26, 2025

5  out of  5
rating by Kayleigh Thomas
"State Farm has been the best, I would love to come back. I love how Tasha is very helpful & nice. Anytime I had questions she was right there to assist me."
We responded:
"Thank you Ms Kayleigh for your kind words. We are pleased that you have such a good experience with our office. Randel & Staff"
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Brent Harrison

February 24, 2025

5  out of  5
rating by Brent Harrison
"Always happy with my service from SF, especially when assisted by Dava Glatfelter. Quick response, convenient service."
We responded:
"Mr. Harrison, we appreciate your loyalty for over 18 years! Thank you for the 5 star review. Randel & Staff"
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Ann Harris

February 18, 2025

5  out of  5
rating by Ann Harris
"I hate dealing with insurance agencies more than anything in the world…..but Matthew made it as pleasant an experience as is possible! He was the most helpful insurance agent I have ever dealt with! It was HIM that approached ME about trying to lower my rates! And he did lower them by a lot! I can’t say enough good things about this guy…….he is so professional, knowledgeable, personable and helpful. Can’t recommend him enough!!"
We responded:
"Ms. Ann- we are so happy we are able to save you money on your insurance. We agree, it can be very daunting at times, but we are here to help any time you need us. Thank you for your business, Randel & Staff"
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Lana Mccarty

February 18, 2025

5  out of  5
rating by Lana Mccarty
"Randel Arnold's State Farm office has the best customer service. They are very responsive and informative despite the unending questions. Thank you State Farm, Randel Arnold and staff. Great Job."
We responded:
"Mrs. McCarty, thank you for your kind words. We are always here for you and appreciate your business more than you know. Randel & Staff"
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Lisa Rossow

February 15, 2025

5  out of  5
rating by Lisa Rossow
"Dava, at Randel’s office, is always a pleasure to work with. She is extremely knowledgeable and ALWAYS go above and beyond to get the job done RIGHT! I’ve shopped other insurance companies for savings and no one is ever able to beat their competitive pricing. We’ve had home and auto claims, State Farm never lets us down! If you’re in the market for a great insurance, with a great agent who has kind and knowledgeable employees, look no further. Call them today at Randel’s office in Dayton, Texas. You won’t regret it!"
We responded:
"Lisa- Thank you for your kind words. We have enjoyed being your family's agency going on 40 years. We look forward to many many more years. Thank you Randel & Staff"