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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ruben Hernandez

March 11, 2026

5  out of  5
rating by Ruben Hernandez
"Very helpful and knowledgeable with the insurance I was looking for"
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Candice Pifer

March 9, 2026

5  out of  5
rating by Candice Pifer
"Matthew was so helpful in explaining my policy, and all that covers and entails. Understanding the differences Between different packages made Signing up and switching for my previous insurance company so easy. He also called my previous auto insurance carrier, to cancel for me, Which made the transition much less stressful."
We responded:
"Amazing! Thank you, Candice, for the kind words. We appreciate your trust in our State Farm team and look forward to continuing to serve you here in Dayton. Randel Arnold - State Farm Insurance Agent"
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Cheryl LeCompte

March 5, 2026

5  out of  5
rating by Cheryl LeCompte
"Kaynah was amazing to work with. She gave me all the info & answered all of my questions & responded quickly to any email or text messages I sent to her. On top of all that she saved us money. She made “buying insurance” not such a headache."
We responded:
"Thanks for the 4-star review! We’re glad you had a positive visit with our State Farm team. If there’s any way we can make things even better, we’d love to hear your ideas. Randel Arnold - State Farm Insurance Agent"
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Seriah Arceneaux

February 26, 2026

5  out of  5
rating by Seriah Arceneaux
"Kaynah is AMAZING! I just switched my insurance and WOW. She helped me lower my payments by $100 (CRAZY, I know 😭👏🏽) AND I was able to add life insurance plus upgrade to full coverage. She was so kind, patient, and explained everything in a way that made it easy to understand. Truly the best experience I’ve had with insurance. Highly recommend!"
We responded:
"We’re thrilled to have exceeded your expectations, Seriah! Thank you for sharing your experience. Randel Arnold - State Farm Insurance Agent"
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Tim Bryan

February 24, 2026

5  out of  5
rating by Tim Bryan
"Great experience with Mathew. Saved my mom $60 a month. In and out of his office in less than 20 minutes"
We responded:
"Thanks, Tim! We’re happy to see your review and thrilled you had a good experience with our office! Randel Arnold - State Farm Insurance Agent"
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Matt Conrad

February 23, 2026

5  out of  5
rating by Matt Conrad
"I had a lot of life chaos during my correspondence with Matthew over about a 2.week period. He was very professional and patient with me even when I blew him off (not intentionally of course). I would recommend State farm and him personally to any family or friend. Thanks so much!"
We responded:
"Thanks for the 5 stars, Matt, and for being part of our Dayton community! Randel Arnold - State Farm Insurance Agent"
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Tamira Cavitt

February 19, 2026

5  out of  5
rating by Tamira Cavitt
"Kaynah was absolutely amazing to work with! She made what can usually feel like a stressful process so easy and straightforward. She answered all my questions, followed up quickly, and made sure I understood all my options. I felt really taken care of. Highly recommend asking for her if you need help!"
We responded:
"We appreciate the kind words, Tamira! Our Dayton team is always happy to help. Randel Arnold - State Farm Insurance Agent"
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Melinda Jenkins

January 28, 2026

5  out of  5
rating by Melinda Jenkins
"Excellent answered all my questions and if I was confused, she explained everything in detail."
We responded:
"Thanks for the 5-star shout-out, Melinda! We’re so glad you found value in working with us. – Randel Arnold - State Farm Insurance Agent"
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tgarner1010

December 5, 2025

5  out of  5
rating by tgarner1010
"Matthew was great! very helpful finding us the right coverage at a savings!"
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Bradley Bear

December 2, 2025

5  out of  5
rating by Bradley Bear
"Very good customer service by Matthew. Very attentive and helped me get a great quote. Highly recommend state farm insurance and this experience and such an easy interaction. Thanks for the help."
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Ashlynn Kimbrell

November 20, 2025

5  out of  5
rating by Ashlynn Kimbrell
"Tarah was so sweet and help with this process so much. Thank you Tarah!"
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Magme B

November 3, 2025

5  out of  5
rating by Magme B
"Matthew is proactive, making sure that all possible discounts are explored so that we got the lowest price with the best coverage to meet our needs! Highly recommend him as your next agent!"
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OurKids Montessori

October 24, 2025

5  out of  5
rating by OurKids Montessori
"We had a wonderful experience purchasing our auto and home insurance here. Our agent Matthew Shah was very pleasant and knowledgeable and he walked us through the process very nicely.We are glad we found good and comparatively cheaper rates for our insurance. Thank you for being so helpful."
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Tariq Khan

October 23, 2025

5  out of  5
rating by Tariq Khan
"Matthew has been really very very helpful and accommodative. It was a pleasure talking to him. Thanks Matthew!"
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Rachel Stutz

October 23, 2025

5  out of  5
rating by Rachel Stutz
"As always, Matthew is a gem and answers all my questions and keeps me up to date. Best customer service experience ever!"
We responded:
"Thank you Ms Rachel for the Five Star review. We are proud to hear that Matthew satisfied your insurance needs. Randel & Staff"
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Renee young walker

October 21, 2025

5  out of  5
rating by Renee young walker
"They are always so helpful and nice regardless of what I need to do or ask them..."
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Amanda Tompkins

October 15, 2025

5  out of  5
rating by Amanda Tompkins
"Matthew could not have been more helpful! He helped us find low rates for auto and home insurance, and was so polite and pleasant the entire time. I highly recommend him to anyone. I know we will absolutely be referring all our friends and family to him. Thank you again, Matthew!"
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Justus Merz

October 9, 2025

5  out of  5
rating by Justus Merz
"Mathew is the man! Super quick super helpful and saved me a ton of many from the Crosby location. Lifetime customer for sure!"
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George Riesenfeld

October 6, 2025

5  out of  5
rating by George Riesenfeld
"Mathew is a pro. Very helpful. The best insurance agent I ever worked with."
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Nancy LeBlanc

October 4, 2025

5  out of  5
rating by Nancy LeBlanc
"The phone rep at Arnold State Farm answered all my issues and walked me step by step through the process of setting my “safe and drive”. The most polite person over the phone."
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Jessica Noface

October 3, 2025

5  out of  5
rating by Jessica Noface
"Matthew went above and beyond to help me ! And he was so friendly and amazing!"
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Rudy Cortez

September 19, 2025

5  out of  5
rating by Rudy Cortez
"She really knew her job and took care of me. I hate to get Insurance cause it’s always a struggle and it wasn’t with her."
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Jerry O'Neal

September 17, 2025

5  out of  5
rating by Jerry O'Neal
"Matthew went above and beyond to walk me through the information and explain it to me. Great customer service and I saved some money."
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Courtney Ribitzki

September 12, 2025

5  out of  5
rating by Courtney Ribitzki
"Matthew was so helpful, answered all of my questions, and explained everything so well. Thanks to him, we are saving $1,000's each year on car and homeowners insurance. If you have questions or need help saving, this is your person!"
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ivan pattison

August 29, 2025

5  out of  5
rating by ivan pattison
"I was looking for car insurance and got to talk with Matthew. He listen to what I needed and he took his time with my wife and I. I really recommend Matthew and Randel Arnold State farm insurance"