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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Magme B

November 3, 2025

5  out of  5
rating by Magme B
"Matthew is proactive, making sure that all possible discounts are explored so that we got the lowest price with the best coverage to meet our needs! Highly recommend him as your next agent!"
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OurKids Montessori

October 24, 2025

5  out of  5
rating by OurKids Montessori
"We had a wonderful experience purchasing our auto and home insurance here. Our agent Matthew Shah was very pleasant and knowledgeable and he walked us through the process very nicely.We are glad we found good and comparatively cheaper rates for our insurance. Thank you for being so helpful."
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Tariq Khan

October 23, 2025

5  out of  5
rating by Tariq Khan
"Matthew has been really very very helpful and accommodative. It was a pleasure talking to him. Thanks Matthew!"
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Rachel Stutz

October 23, 2025

5  out of  5
rating by Rachel Stutz
"As always, Matthew is a gem and answers all my questions and keeps me up to date. Best customer service experience ever!"
We responded:
"Thank you Ms Rachel for the Five Star review. We are proud to hear that Matthew satisfied your insurance needs. Randel & Staff"
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Renee young walker

October 21, 2025

5  out of  5
rating by Renee young walker
"They are always so helpful and nice regardless of what I need to do or ask them..."
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Amanda Tompkins

October 15, 2025

5  out of  5
rating by Amanda Tompkins
"Matthew could not have been more helpful! He helped us find low rates for auto and home insurance, and was so polite and pleasant the entire time. I highly recommend him to anyone. I know we will absolutely be referring all our friends and family to him. Thank you again, Matthew!"
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Justus Merz

October 9, 2025

5  out of  5
rating by Justus Merz
"Mathew is the man! Super quick super helpful and saved me a ton of many from the Crosby location. Lifetime customer for sure!"
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George Riesenfeld

October 6, 2025

5  out of  5
rating by George Riesenfeld
"Mathew is a pro. Very helpful. The best insurance agent I ever worked with."
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Nancy LeBlanc

October 4, 2025

5  out of  5
rating by Nancy LeBlanc
"The phone rep at Arnold State Farm answered all my issues and walked me step by step through the process of setting my “safe and drive”. The most polite person over the phone."
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Jessica Noface

October 3, 2025

5  out of  5
rating by Jessica Noface
"Matthew went above and beyond to help me ! And he was so friendly and amazing!"
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Rudy Cortez

September 19, 2025

5  out of  5
rating by Rudy Cortez
"She really knew her job and took care of me. I hate to get Insurance cause it’s always a struggle and it wasn’t with her."
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Dilene L.

September 18, 2025

5  out of  5
rating by Dilene L.
"Randel and his staff are always helpful and are there when I need them. They treat me like family."
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Jerry O'Neal

September 17, 2025

5  out of  5
rating by Jerry O'Neal
"Matthew went above and beyond to walk me through the information and explain it to me. Great customer service and I saved some money."
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Courtney Ribitzki

September 12, 2025

5  out of  5
rating by Courtney Ribitzki
"Matthew was so helpful, answered all of my questions, and explained everything so well. Thanks to him, we are saving $1,000's each year on car and homeowners insurance. If you have questions or need help saving, this is your person!"
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Wendy Edwards

September 3, 2025

5  out of  5
rating by Wendy Edwards
"Very professional and knowledgeable"
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ivan pattison

August 29, 2025

5  out of  5
rating by ivan pattison
"I was looking for car insurance and got to talk with Matthew. He listen to what I needed and he took his time with my wife and I. I really recommend Matthew and Randel Arnold State farm insurance"
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steve doyle

August 29, 2025

5  out of  5
rating by steve doyle
"Mathew was great and came up with very good savings and alot better policy I am very happy with him and the results"
We responded:
"Mr. Doyle- thank you for your five star review. We're glad everything worked out in your favor. We look forward to helping you in the future - Randel"
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Marilyn Sutton

August 28, 2025

5  out of  5
rating by Marilyn Sutton
"Tasha was so helpful lowering our premium!"
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Timothy LEE

August 28, 2025

5  out of  5
rating by Timothy LEE
"No pressure helped get the best insurance at best price THANKS"
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Bekah Beauxis

August 27, 2025

5  out of  5
rating by Bekah Beauxis
"Such amazing service! Thank you so much!🙏🏼"
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James Vick

August 27, 2025

5  out of  5
rating by James Vick
"Matthew did a wonderful job thank you very much"
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Katie Odum

August 27, 2025

5  out of  5
rating by Katie Odum
"I've had insurance with them for years and have always been pleased with the service I've received. They're always available to answer any questions I have about my insurance and even look for different ways I can save money or improve my coverage. Their customer service is exceptional and you can tell they truly care about their clients. All of their agents are great, but Tasha especially has helped me a lot - she is so personable and sweet and we joke that we're now "insurance friends." That's the type of service you'll receive from this office - it feels like you're calling a friend for advice. In a world of increasing automation you can't beat their personal service and I highly recommend them to everyone!"
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Jan Dillard

August 26, 2025

5  out of  5
rating by Jan Dillard
"Absolutely wonderful!!! Very helpful and was very knowledgeable!! Would recommend highly!!"
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Linda Vest

July 23, 2025

5  out of  5
rating by Linda Vest
"Matthew was absolutely amazing and helped me save so much money! He took his time with me and explained everything so that I could understand. Thank you Matthew!!!!"
We responded:
"Linda - Welcome to our State Farm family! We're so glad to have you. Please reach out if there is anything we can do to further help - Randel "
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Carol Barrett

July 8, 2025

5  out of  5
rating by Carol Barrett
"I worked with Matthew today and he was so helpful to save me a significant amount of money from my previous insurer. I would recommend this business and Matthew in particular to anyone who asks."
We responded:
"Ms Barrett - We're so happy that you received top notch service from our office. We look forward to a long-lasting business (and friend) relationship! - Randel "