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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Seriah Arceneaux

February 26, 2026

5  out of  5
rating by Seriah Arceneaux
"Kaynah is AMAZING! I just switched my insurance and WOW. She helped me lower my payments by $100 (CRAZY, I know 😭👏🏽) AND I was able to add life insurance plus upgrade to full coverage. She was so kind, patient, and explained everything in a way that made it easy to understand. Truly the best experience I’ve had with insurance. Highly recommend!"
We responded:
"We’re thrilled to have exceeded your expectations, Seriah! Thank you for sharing your experience. Randel Arnold - State Farm Insurance Agent"
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Tim Bryan

February 24, 2026

5  out of  5
rating by Tim Bryan
"Great experience with Mathew. Saved my mom $60 a month. In and out of his office in less than 20 minutes"
We responded:
"Thanks, Tim! We’re happy to see your review and thrilled you had a good experience with our office! Randel Arnold - State Farm Insurance Agent"
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Matt Conrad

February 23, 2026

5  out of  5
rating by Matt Conrad
"I had a lot of life chaos during my correspondence with Matthew over about a 2.week period. He was very professional and patient with me even when I blew him off (not intentionally of course). I would recommend State farm and him personally to any family or friend. Thanks so much!"
We responded:
"Thanks for the 5 stars, Matt, and for being part of our Dayton community! Randel Arnold - State Farm Insurance Agent"
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Tamira Cavitt

February 19, 2026

5  out of  5
rating by Tamira Cavitt
"Kaynah was absolutely amazing to work with! She made what can usually feel like a stressful process so easy and straightforward. She answered all my questions, followed up quickly, and made sure I understood all my options. I felt really taken care of. Highly recommend asking for her if you need help!"
We responded:
"We appreciate the kind words, Tamira! Our Dayton team is always happy to help. Randel Arnold - State Farm Insurance Agent"
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OurKids Montessori

October 24, 2025

5  out of  5
rating by OurKids Montessori
"We had a wonderful experience purchasing our auto and home insurance here. Our agent Matthew Shah was very pleasant and knowledgeable and he walked us through the process very nicely.We are glad we found good and comparatively cheaper rates for our insurance. Thank you for being so helpful."
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Tariq Khan

October 23, 2025

5  out of  5
rating by Tariq Khan
"Matthew has been really very very helpful and accommodative. It was a pleasure talking to him. Thanks Matthew!"
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Renee young walker

October 21, 2025

5  out of  5
rating by Renee young walker
"They are always so helpful and nice regardless of what I need to do or ask them..."
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Justus Merz

October 9, 2025

5  out of  5
rating by Justus Merz
"Mathew is the man! Super quick super helpful and saved me a ton of many from the Crosby location. Lifetime customer for sure!"
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George Riesenfeld

October 6, 2025

5  out of  5
rating by George Riesenfeld
"Mathew is a pro. Very helpful. The best insurance agent I ever worked with."
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Nancy LeBlanc

October 4, 2025

5  out of  5
rating by Nancy LeBlanc
"The phone rep at Arnold State Farm answered all my issues and walked me step by step through the process of setting my “safe and drive”. The most polite person over the phone."
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Jessica Noface

October 3, 2025

5  out of  5
rating by Jessica Noface
"Matthew went above and beyond to help me ! And he was so friendly and amazing!"
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Dilene L.

September 18, 2025

5  out of  5
rating by Dilene L.
"Randel and his staff are always helpful and are there when I need them. They treat me like family."
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Jerry O'Neal

September 17, 2025

5  out of  5
rating by Jerry O'Neal
"Matthew went above and beyond to walk me through the information and explain it to me. Great customer service and I saved some money."
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steve doyle

August 29, 2025

5  out of  5
rating by steve doyle
"Mathew was great and came up with very good savings and alot better policy I am very happy with him and the results"
We responded:
"Mr. Doyle- thank you for your five star review. We're glad everything worked out in your favor. We look forward to helping you in the future - Randel"
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Marilyn Sutton

August 28, 2025

5  out of  5
rating by Marilyn Sutton
"Tasha was so helpful lowering our premium!"
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Timothy LEE

August 28, 2025

5  out of  5
rating by Timothy LEE
"No pressure helped get the best insurance at best price THANKS"
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Jan Dillard

August 26, 2025

5  out of  5
rating by Jan Dillard
"Absolutely wonderful!!! Very helpful and was very knowledgeable!! Would recommend highly!!"
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Linda Vest

July 23, 2025

5  out of  5
rating by Linda Vest
"Matthew was absolutely amazing and helped me save so much money! He took his time with me and explained everything so that I could understand. Thank you Matthew!!!!"
We responded:
"Linda - Welcome to our State Farm family! We're so glad to have you. Please reach out if there is anything we can do to further help - Randel "
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Joel George

June 13, 2025

5  out of  5
rating by Joel George
"I've had nothing but great experience with the team at Randel Arnold State Farm, specifically with Matthew. He's been extremely responsive to my many request regarding a new policy with several changes due to uncertain purchase dates for my new vehicle. What's more the rates were by far the best out of all the compwtitive companies. The ability of a local insurance agent to find customized coverage for you, without breaking the bank is unmatched."
We responded:
"Joel - Thank you for the five star review. We strive to provide excellent customer service. We're here in the future if needed - Randel"
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sheila harris

May 29, 2025

5  out of  5
rating by sheila harris
"I have been with StateFarm over a decade. The staff is very friendly, caring ,experienced and knowledgeable .My last encounter was with Matthew. He was so patient and polite.He made sure I understood and was pleased with the service I chose . I have and will recommend family and friends to StateFarm Insurance.Matthew I give you an A+🥰"
We responded:
"Thank you Ms Sheila for your kind review. We are glad you are happy with your service from our agency - Randel & Staff"
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Ros Radley

May 2, 2025

5  out of  5
rating by Ros Radley
"Matthew was excellent and helpful in every way. He was very polite, knowledgeable and professional."
We responded:
"Ros - Thank you for your generous compliments and your five star review! We appreciate your business very much - Randel & Staff"
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Greg Fields

April 21, 2025

5  out of  5
rating by Greg Fields
"Extremely helpful, and knowledgeable. Definitely feel like they have our best interest in mind while doing business."
We responded:
"Mr. Fields, thank you for your generous review. We enjoy being your insurance agency! - Randel & Staff"
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Sandro A

April 7, 2025

5  out of  5
rating by Sandro A
"Tasha was super helpful and knowledgeable. She truly cares about helping you get the best out of your situation. She helped me find savings I didn’t even know were available to me. Highly recommend!"
We responded:
"Sandro, we are thankful for your five star review. Customer service is important to us, and we're glad we were able to help you to your satisfaction! Randel & Staff"
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Chad Cox

April 4, 2025

5  out of  5
rating by Chad Cox
"Matthew Shaw was super easy to work with and found me major savings on my auto insurance. Super pleased with him and State Farm."
We responded:
"Mr. Cox we are happy that you had a great experience with us. We look forward to being your insurance agency for years to come! Randel & Staff"
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joyce shaughnessy

April 2, 2025

5  out of  5
rating by joyce shaughnessy
"Matthew was very helpful. He was professional and courteous. He made everything easy."
We responded:
"Thank you Mrs. Shaughnessy for your review. We are pleased to hear that you enjoyed your interaction with our office - Randel & Staff"